Privacy Policy

1. Introduction

At WatchCraftProTop, protecting your personal information is our highest priority. This privacy policy transparently informs you about what data we collect, how we process it, and what control you have over your information, particularly in connection with our luxury watch manufacturing and repair services.

Our data processing practices comply with applicable Swiss privacy laws and the European General Data Protection Regulation (GDPR), as applicable to our activities in providing luxury watch manufacturing, restoration, and repair services to our clients.

2. Collection and Processing of Personal Data

The collection and processing of your data is strictly limited to providing, conducting, and personalizing our watch manufacturing and repair services. This includes:

2.1. Data you actively provide to us:

  • Registration information such as name, email address, phone number, and timepiece documentation
  • Payment information when booking watch repair services or ordering custom timepieces
  • Watch specifications and preferences necessary for proper manufacturing or repair services

2.2. Automatically captured data:

  • Technical information such as IP address, device type, and browser version when using our website
  • Service history and appointment records for watch repairs and maintenance
  • Communication preferences to optimize our customer support

2.3. Cookies and tracking technologies: We use necessary cookies and, with your consent, analytics cookies to continuously improve our services. You can adjust your cookie settings in your browser at any time or use our website without optional cookies.

3. Purpose of Data Processing

We process your personal data for the following purposes:

  • Watch Services – For organizing and providing personalized watch manufacturing, repair, and restoration services
  • Client Management – For managing appointments, bookings, payments, and sending relevant service information
  • Quality Assurance – For maintaining the highest standards in watch manufacturing and repair services
  • Service History – To maintain detailed records of repairs and services for future reference

4. Legal Basis for Processing

Our data processing is based on the following legal grounds:

  • Contractual fulfillment when providing watch manufacturing and repair services and managing client data (Art. 6 para. 1 lit. b GDPR)
  • Legitimate interest in improving our services and optimal design of our offerings (Art. 6 para. 1 lit. f GDPR)
  • Fulfillment of legal obligations, particularly in the area of warranty and document retention (Art. 6 para. 1 lit. c GDPR)
  • Your express consent for collecting certain identification data and for marketing measures (Art. 6 para. 1 lit. a GDPR)

5. Disclosure to Third Parties

Your data will only be shared with third parties in the following cases:

  • Payment Service Providers – For secure processing of payments for watch services
  • IT Service Providers – For operating our service management software and website as part of contract processing
  • Parts Suppliers – When necessary for ordering specific components for watch repairs or manufacturing

We will under no circumstances share your data with unrelated third parties for advertising purposes.

6. Data Security

To protect your data, we employ advanced security measures including encrypted data transmission, secure storage, and strict access controls for our employees. We pay particular attention to protecting sensitive client information and timepiece documentation.

Physical documents containing personal data are stored in locked cabinets and securely destroyed after the expiration of legal retention periods.

7. Data Retention and Deletion

Your data will only be stored for as long as necessary for the stated purposes:

  • Contact and contract data will be stored for the duration of the client relationship plus legal retention periods.
  • Service records may be retained for up to 10 years after completion for warranty and reference purposes.
  • Payment data will be stored according to legal retention obligations for up to 7 years.

You have the right to request early deletion of your data, provided there are no legal retention obligations preventing this.

8. Your Rights

As a client, you have the following rights:

  • Access to data stored about you
  • Correction of incorrect or incomplete data
  • Deletion of your data under legally prescribed conditions
  • Restriction of processing under certain circumstances
  • Data portability in a structured, common format
  • Objection to processing based on legitimate interest

To exercise these rights, please contact us by email at privacy@watchcraftprotop.com or in person at our workshop.

9. GDPR-specific Provisions

As a Swiss company with clients from the EU area, we follow the principles of the General Data Protection Regulation (GDPR) and guarantee the following rights:

  • Cross-border data transfers – When transferring data to countries outside the EU/EEA, we ensure that appropriate protective measures are taken, such as standard contractual clauses or adequacy decisions.
  • Data Protection Officer – Our data protection officer is available for inquiries regarding the processing of your personal data and can be reached at privacy@watchcraftprotop.com.
  • Right to complain – You have the right to lodge a complaint with a data protection supervisory authority, particularly in the EU member state of your residence, workplace, or the place of the alleged violation.
  • Data minimization – We only collect data that is necessary for the stated purposes and store it only as long as required and legally prescribed.

For EU citizens using our watch manufacturing and repair services, additional special protective measures apply according to GDPR, including extended information obligations and stricter consent requirements.

10. Changes to the Privacy Policy

We reserve the right to update this privacy policy as needed to comply with legal requirements or organizational changes. The current version will always be published on our website and posted in our workshop.

In case of significant changes, we will inform our clients by email or through a notice in our premises.

If you have questions about privacy, we are always available personally, by phone, or by email. Protecting your data is not only a legal obligation for us but an essential part of our professionalism and respect for our clients, especially in the sensitive area of luxury watch manufacturing and repair services.